Not to worry, as long as you reach out to us immediately regarding the error in your address, we would be more than happy to change it for you. Just email us your full, correct address along with your order number and we would update your details for you. Please note that we have a 2-hour Change of Order Policy

This can mean many things, for example:

1. Too short of a wick 

2. Improper burning

3. Damaged wick ( ie water damage)

If this occurs, feel free to reach out via email or phone with a photo or video and we will send you another candle free of charge.

Shipping from United StatesProcessing time

1-3 business days

Estimated shipping times

• North America : 3 - 5 business days

I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose. Due to Covid-19 and employee availability, many shipping companies continue to experience shipping delays. 

• US Virgin Islands and Puerto Rico : 5-8 business days

Actual delivery time will depend on the shipping method you choose. We suggest Priority or Standard mail for faster delivery. Although our candles are well packaged and withstand weather changes, parcel select ( free of charge) is only suggested if no rush necessary.

Returns & ExchangesI don't accept returns, exchanges, or cancellations

But please contact me if you have any problems with your order.

We accept all major credit cards. We also accept PayPal and Apple Pay payments as well.

There's a good chance that our email has ended up in your SPAM folder. If not, then please email us and we will amend this for you right away.

We use industry-standard privacy protection; we don't sell, lease or otherwise distribute any personal customer information. What's more, all sensitive personal information is kept securely offline at our privately run data center.

So you’ve completed your burn and ready for a refill. 

Simply purchase a Candle Refill online, complete the Candle Refill Form (mailed during your original order) and ship your vessel back to:

Starwick Candle Co.

P.O Box 770962

 Miami, FL 33177

We’ll take care of the rest!

Yes! You may bring your empty vessel/jar to our local event or Pop-up shop in exchange for a newly filled candle. See Candle Refill for pricing details.

Don’t forget to follow us onInstagram for all local events. 

As soon as we receive your empty vessel , your newly refilled candle will be shipped to you. Please remember ship your completed Candle Refill Form with your empty vessel.

For another Candle Refill Form, send us an email at: sales@starwickcandleco.net

Unfortunately, if a vessel returned for refill is damaged during transit, an additional $10 fee may be assessed. We recommend saving & reusing the original shipping material provided by Starwick to assure undamaged goods.