I MESSED UP MY DELIVERY ADDRESS, WHAT DO I DO?
Not to worry, as long as you reach out to us immediately regarding the error in your address, we would be more than happy to change it for you. Just email us your full, correct address along with your order number and we would update your details for you. Please note that we have a 2-hour Change of Order Policy

MY CANDLE IS NOT WORKING, WHAT SHOULD I DO?
This can mean many things, for example:

1. Too short of a wick
2. Improper burning
3. Damaged wick ( ie water damage)

If this occurs, feel free to reach out via email or phone with a photo or video and we will send you another candle free of charge.

I HAVE PLACED AN ORDER, HOW LONG WILL IT TAKE TO ARRIVE?
Shipping from United States Processing time
1-3 business days

Estimated shipping times
North America : 3 - 5 business days
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose. Due to Covid-19 and employee availability, many shipping companies continue to experience shipping delays.

US Virgin Islands and Puerto Rico : 5-8 business days
Actual delivery time will depend on the shipping method you choose. We suggest Priority or Standard mail for faster delivery. Although our candles are well packaged and withstand weather changes, parcel select ( free of charge) is only suggested if no rush necessary.

Returns & Exchanges I don't accept returns, exchanges, or cancellations
But please contact me if you have any problems with your order.

WHAT ARE THE PAYMENT METHODS AVAILABLE?
We accept all major credit cards. We also accept PayPal and Apple Pay payments as well.

WHY HAVE I NOT RECEIVED MY EMAIL CONFIRMATION?
There's a good chance that our email has ended up in your SPAM folder. If not, then please email us and we will amend this for you right away.

HOW SECURE IS MY PERSONAL INFORMATION?
We use industry-standard privacy protection; we don't sell, lease or otherwise distribute any personal customer information. What's more, all sensitive personal information is kept securely offline at our privately run data center.

I WOULD LIKE MY CANDLE VESSEL REFILLED, NOW WHAT?
So you’ve completed your burn and ready for a refill.

Simply purchase a Candle Refill online, complete the Candle Refill Form (mailed during your original order) and ship your vessel back to:

Starwick Candle Co.
P.O Box 770962
Miami, FL 33177

We’ll take care of the rest!

I’M LOCAL, CAN I BRING MY EMPTY JAR TO YOU FOR A REFILL?
Yes! You may bring your empty vessel/jar to our local event or Pop-up shop in exchange for a newly filled candle. See Candle Refill for pricing details.

Don’t forget to follow us on Instagram for all local events.

WHEN DO I RECEIVE MY NEWLY REFILLED CANDLE?
As soon as we receive your empty vessel , your newly refilled candle will be shipped to you. Please remember ship your completed Candle Refill Form with your empty vessel.

For another Candle Refill Form, send us an email at: sales@starwickcandleco.net

WHAT HAPPENS IF MY EMPTY JAR FOR REFILL IS BROKEN DURING TRANSIT?
Unfortunately, if a vessel returned for refill is damaged during transit, an additional $10 fee may be assessed. We recommend saving & reusing the original shipping material provided by Starwick to assure undamaged goods.

Snip wood wick 1/4 inch, removing all charred material prior to each burn.

LIGHT
Light entire wood wick and burn candle for a minimum of 30 mins but no longer than 4 hours.

ALLOW
Allow wax to melt around the entire diameter of candle jar.

KEEP
Keep away from sunlight, drafts and flammable material.
Keep away from children.

NEVER
Never leave candle unattended.